Return Policy

Refund and Return Policy

Our Promise to our Valued Customers: We are committed to being your trusted partner by delivering high-cost-effective products, high-quality services, and the convenience you deserve. If you are not fully satisfied with your purchase, we are here to help you with an Exchange, Return, or Repair. Please contact Customer Service via email tecomie.support@gmail.com.

Returns

◆ General Returns: TECOMIE accepts returns for most products within 7 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. The customer must pay for return shipping.

◆ Defective Products: If you receive a defective product, please contact our customer support team at tecomie.support@gmail.com within 7 days of purchase to arrange for a return, exchange, or refund. TECOMIE will cover all costs associated with a defective product. Our policy lasts 7 days. If 7 days have passed since you received the product, unfortunately, we cannot offer you a refund or exchange.

◆ We cannot refund in the following two situations: 1.) Products sent to the wrong address (including returning directly to the shipping address without contacting us). 2.) Choosing the return method with cash on delivery.

Refund Process

◆ Refund Method: Refunds will be issued to the original payment method used during the purchase.

◆ Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned product. The time it takes for the refund to reflect on your account may vary depending on your payment provider.

Return Instructions

◆ To initiate a return, please follow these steps: a. Contact our customer support team at tecomie.support@gmail.com to request a return. b. Pack the product securely, including all accessories and original packaging. c. Ship the product to the address provided by our customer support team.

The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part.