Shipping Policy

1. Shipping Methods

• Standard Shipping: TECOMIE offers two shipping options for all orders: standard shipping and express shipping. We aim to ship as quickly as possible.
• Number of Packages: Orders for multiple items may arrive in separate packaging due to weight or packaging volume limits.

2. Order Processing

• Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase. Please review this confirmation for accuracy.
• Processing Time: Orders usually ship within 4 days of ordering if all items are in stock, often quicker. However, during peak times (new releases and holidays), processing may take a couple of extra days.

3. Where does TECOMIE ship to?

• We ship to 76 countries (as long as you can place the order successfully, it can be shipped to your address).
• Note: Shipping restrictions may apply to certain products due to factors such as local laws, hazardous materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.

4. Tracking Orders

• Tracking Number: Customers will receive a tracking number via email once their order is shipped. You can use this number to monitor the status and location of your package.
• Tracking Information: Please allow some time for tracking information to become available after you receive the tracking number.

5. Shipping Costs

• Shipping Fees: We offer free shipping in most areas. Shipping fees are calculated based on the selected shipping method and destination. Shipping costs will be displayed during checkout before you complete your purchase.

6. Shipping Delays

• Unforeseen Delays: TECOMIE is not responsible for shipping delays caused by factors beyond our control, such as weather, carrier disruptions, or natural disasters.
• Contacting Support: If you experience a significant shipping delay or have concerns about the status of your order, please contact our customer support team at tecomie.support@gmail.com.

7. Address Accuracy

• Delivery Address: Customers are responsible for providing accurate and complete delivery addresses during the checkout process. We are not responsible for lost or misdirected packages due to incorrect addresses.

8. Delivery Issues

• Missing or Damaged Items: If your order arrives with missing items or is damaged during transit, please contact our customer support team within 7 days of delivery at tecomie.support@gmail.com for assistance.

9. Order Cancellations

• We can cancel the order for you if you contact us promptly after your purchase. If your payment is completed and the parcel has not been shipped out, you can cancel your order before delivery, and we will refund you the full amount.
• Orders cannot be canceled once the parcel is shipped out.

10. Changes to this Policy

• TECOMIE reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.